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FAQ

order issues

Where is my order?
Can I add or change items?
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What does “Pending” mean?
What does “Processing” mean?
What does “Partially Shipped” mean?
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delivery

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Where is your warehouse located?
Where are you located?
Can I pick up my order?
payments/ promos/ coupons

What is a coupon code?
What promotions do you have right now?
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Do you have a paper catalog you can send?
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Can I get a quote?
The items that I'm looking for are out stock. When will they be available again?
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returns/ refunds

How do I get a refund/return?

Q:
Where is your warehouse located?

Needen operates out of Montreal, Toronto, Calgary, and Vancouver, ensuring the fastest delivery. Whether you're located on the East Coast or Central Canada, we can assure fast shipping.

So all the items that you see on our catalog are available coast to coast!

We ship everything directly from our warehouses right to your door for your own convenience.

You can always follow up on your order's progress here.

Q:
Where are you located?

We are a click away.

Needen is an e-commerce platform with local warehouses across the country.

We do not have physical stores since we operate online exclusively, but we operate multiple warehouses across the country to ensure the fastest delivery possible to your location.

You can see our entire catalog and all the brands, models and styles tha we offer on the following link.

You can find more information on our shipping coverage and warehouses locations here.

Q:
Can I pick up my order?

Needen.com is an online-based shop, so we do not have any physical storefronts.

We ship everything that we have in our huge catalog directly from our warehouses right to your door for your own convenience.

You can find all you need to know about our shipping and warehouses locations here.

Q:
What is a coupon code?

We have different promotions depending on the period of the year where we send out coupon codes for additional discounts.

You can also consult our frequently updated coupon page and best price guarantee links to make sure you get all the best deals possible!

You can subscribe to our newsletters and never miss out on our amazing deals!

Simply go on the footer of our home page here  and enter your email address.

Then lookout for exciting promotions!

Q:
What promotions do you have right now?

We always have a special promotion going on at Needen to make sure we can offer you the best prices possible on your favourite models.

Make sure you regularly consult our coupon code page so that you don't miss out on ongoing promotions!

Stay alert for various showcases and campaigns! 

Be sure to subscribe to our newsletters and never miss out on a deal!

Q:
How do I contact you?

If for any reason you are still not able to find the answers for your inquiries please contact us through email at customerservice@needen.ca providing a brief description of your inquiry and you will be assisted by one of our customer service representatives as soon as possible.

We will do our best to reply to your inquiry within one business day.

Meanwhile, feel free to consult our catalog to be updated on the newest brands and styles that we frequently upload!

Q:
Do I need to create an account to shop with you?

It is better to create an account with Needen for the following reasons:

Having an account will make it easier for you to follow up on your ordering history, past invoices retrieval, saved shipping and billing information and many other options, it is not necessary to create an account to place an order.

It will also keep you updated automatically on the frequent promotions that we have and give you access to our best price guarantee.

We do however have an express checkout system which lets you simply enter your billing and shipping information and place the order.

It's as easy as this, everyone can place orders at Needen!

Q:
Do you have a paper catalog you can send?

We do not have a paper catalogue since we constantly upgrade our inventory adding new cool styles and models to make sure that we can keep up with the actual trends faster than anyone else!

You can have full access to our catalogue here and make sure you consult it often since we always upgrade it bringing in the newest brands and styles in the industry!

Don't forget to keep up to date on our current promotions as well!

Q:
How do I subscribe to the Newsletter?

To make sure you are up to date with our latest promotions and amazing deals, please go on the site footer of the homepage and you will find a box to insert your email address and you will start receiving our Newsletter.

Newsletters will be reminding you of the latest models we add, current promotions and best prices on your favourite items you won't find anywhere else!

Feel free to consult our ongoing promotions on a regular basis to find the best deals that matches your need!

Q:
Can I get a quote of printed garments?

Needen has decided to focus solely on being the best apparel wholesaler possible, therefore we have stopped offering printing services. We have consolidated all of our efforts to make sure that you can get access to all the best styles for the best prices and you can even take advantage of our competitive quantity discounts. ​ ​

So, you can buy your blanks from us by looking at our amazing catalogue here, take advantage of our discounts, and print locally afterwards, that way you'll save more money!

We are certain that you will always find the best deals you can find!

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